Here at Incasso LLP, we have a dedicated team that are trained specifically to support Utility companies. Our innovative approach tackles the difficulties that you face in the current climate, both in the early stages of arrears and at the later Debt Recovery stages, by using a combination of proven strategies and initiatives to assist.

The challenges

A lack of customer loyalty, along with the ‘gone-away’ debtor requires investment almost immediately as the debtor will often require tracing to a new address. This can take a number of months as the debtors ‘footprint’ may not become visible until new credit lines have been applied for.

How we can help

Our specialist team support utility companies by providing early stage Arrears recovery services with the aim of rehabilitating the debtor. If accounts drop into the next stage of debt recovery, we can provide proven strategies and initiatives to assist.

Flexible approach

We can point to a number of high profile clients in the industry for whom we have been acting for, and developing debt recovery strategies with, for a number of years.

We recognise that the very nature of the legislation to which you must adhere and the impact that the economic shift will have on bill payers, requires your external resource to be innovative. It must also possess the ability to alter techniques and proactively inform you of the advantages or disadvantages of strategic and recovery flowpath alterations.

This is why we adopt a fully transparent approach via our on-line extranet facility and implement a proactive client services policy to ensure that we work in partnership with our clients and the best possible workflows are deployed at all times.