The OFT has imposed requirements on a major national retail finance company and issued a warning to the credit industry that taking court action against consumers outside their home jurisdiction is unacceptable.

Incasso, one of the UK’s leading credit management providers, have expanded their trace service line, to incorporate Process Serving on a worldwide basis for clients.

A group of Incasso and Cobbetts staff recently completed a 14 mile sponsored hike in aid of The British Heart Foundation and have managed to raise a staggering £4,000!

New guidance on debt collection is in the early stages of being drafted before going to consultation, the Office of Fair Trading (OFT) has confirmed.

In the current economic climate, treating customers fairly (TCF) is all the more relevant and will continue to be a requirement for us all. How we measure progress in the implementation of the principles, take action to improve procedures and customer service, and monitor remedial action will be the challenge for many of us.