Christmas Greetings and a big THANK YOU to our clients.

Its not often that you get the chance to thank your clients for their business. In an ever increasingly busy day, week, month, year, time seems to slip past and before you know It, another year has passed and although you may have thought it several times, you might never have actually found time to voice your thanks.

So we thought we would take this opportunity to say that we appreciate all the new and continued business that our clients bring to Incasso and we hope to continue to meet and exceed your expectations of our service delivery. Our staff are motivated and dedicated to act on your best interests and make every effort to do this on a regular basis, day in, day out without exception.

So, with Christmas fast approaching, Happy Christmas and a big thank you for your continued support and we look forward to doing business with you in 2004.

Dali Good Day Out

We hosted our southern-based networking seminar at the Dali Universe on the 4th September, which unexpectedly turned out to be one of the best. The day was beautifully sunny on the banks of the river Thames (as you can see from the photo on the left). The Dali is situated right next to the London eye and made for a spectacular setting.

As the guests arrived they were greeted with mini chocolate muffins and other wonderful breakfast goodies. The first speech of the day went to the partner in charge of Incasso, Richard Webb, who welcomed guests and gave a brief overview. This was swiftly followed by Ron Lack, Department Manager who described the background of Incasso to those not so familiar with the company.

The two topical presentations then took place with lunch in between. Peter McGrath did a fine job of explaining about credit circles and how not to get caught out by the law. After lunch, Mark Whittle (pictured right) went on to detail the importance of Proxy Forms and what you should and shouldn’t do with them.

Overall the day went very well, the attendance was excellent and the venue was superb; all the ingredients of a good day out.

Rogues Gallery of Star Performers

The people below have all been nominated by their managers as individuals within Incasso that have made a valuable contribution to the firm over the last year. Their effort, ingenuity, innovation or dedication has placed them above the usually high standards set by all the other staff at Incasso.

KATIE GALLAGHER

For her enthusiasm and focus on her appraisal objectives, such as Client Care development - the feedback which we have received from clients proves this. Her drive to improve her skills not only within collections, but also business development.

DEAN HOPE

For taking on the data analyst role and making it such a vital and integral part of the Incasso service for both clients and members of the team. For his involvement and commitment to the new software and excelling as a Liberate designer.

MELANIE ALLEN

For taking on the council insolvency work and supporting us in establishing an excellent reputation in this sector. Working tirelessly over the last 12 months (nearly every weekend) until we recruited the new insolvency team to support her and gaining promotion from assistant team leader t team leader, from starting a an admin assistant 7 years ago.

< >SIMON ARMITAGE

< >For pushing the trace team a both a internal and external ‘stand alone’ service and his support t the business development team over the last 1 months.

< 4>A Time t Reflect – B Ron Lack

< >As Incasso and our clients g from strength t strength, I take the rare opportunity t sit and reflect o the projects and achievements o the last 1 months. Suddenly, the thought o the looming Christmas break seems ever more appealing. But a with most people, Christmas i never a time o rest, but a ideal opportunity t think about what lies ahead i 2004.

< >2001 & 2002 saw many changes within the business, all having a direct impact o the Incasso team. 2003 was the year that would test our new infrastructure, but more importantly the new management team, all o whom have come through with flying colours.

< >There are far too many achievements t list, but there are a number that cannot g unmentioned.

< >We must start with our business development manager ( Liverpool supporter, but w don’t hold that against him) whose tireless efforts saw u enter a new sector for Debt Recovery, resulting i